Backup for Windows

Browse to our online manual about Backup regarding WINDOWS Operating system

1. Installation

1.1. Which Operating Systems are Supported?

The Click2Backup client is supported on multiple operating systems

Windows (Minimum Versions)
  • Windows Desktop XP
  • Windows Server 2003
Mac (Minimum Versions)
  • Mac OS X 10.6.8

 In order for the Click2Backup software to run you must be logged in to the operating system.

If you use Linux you can access the Briefcase of a Pro Suite or Business Standard account via FTP, SFTP, and/or WebDAV.

All platforms allow access to your account via the Web Portal, through your internet browser.

1.2. What are the Minimum Requirements for Click2Backup?

Click2Backup requirements for Windows and Mac are as follows:

  1. 2003 or later (XP, Vista, 7 and 8), and Server 2003-2008.
  2. 1 GHz Intel or equivalent CPU
  3. 512 MB of RAM
  4. Broadband Internet Connection
  5. Internet Explorer 7 or higher/Firefox 2.0 or higher/Google Chrome
  6. The latest versions of Java and Flash
  1. OS X 10.6.8 or later
  2. 1 GHz Intel or equivalent CPU
  3. 512 MB of RAM
  4. Broadband Internet Connection
  5. Firefox 2.0 or higher/Google Chrome/Safari
  6. The latest versions of Java and Flash

1.3. Where Can I Download the Software?

The Click2Backup software is available for Windows and Mac computers. You can download the software from the web portal, either on the Home page or by clicking on the Account Settings tab, and then on Software Download. C2b.WebPortal_1a   C2b.WebPortal_2a

1.4. Installation Process

Step 1. Execute .exe file

Step 2. Enter your account credentials to start the Setup Wizard


Step 3. Verify account


Step 4. Select folders to backup


Step 5. Configure Click2BackupC2b.Install_4

 After the completion of the installation, a tray icon named “Click2Backup icon with menu settings is added on your toolbar located near the date and time.


When logged out you can right-click on the tray icon, and this will bring up the tray menu.


If you are already logged in, the tray menu will appear differently and provide you with more options.


When you open the client after logging out, the login box appears.


Once you have logged in you will be taken to the Dashboard within the Control Center

1.5. How Do I Get Updates?

You can make sure you have the latest version of the software by either opening the Click2Backup Control Panel, choosing the Updates tab and clicking on the Check for Updates button or by downloading the versions from your web portal.


2. Configuration

2.1. Configure Backup on Windows (Manage Backups)

Manage Backups allows you to do three specific actions; view which folders are currently being backed up, add any new folders that you would like to back up, and view/change the backup schedule.

2.1.1. Folders Tab

Learn how to select your documents, music, videos and pictures folders for backup. When you install Click2Backup on a computer you are taken through the set up process. The setup of Backup occurs after the installation is complete – once installed, you are required to select your files & folders for backup.

  1. Once Click2Backup is installed, click on the Click2Backup icon on your toolbar located near the date and time.
  2. Click on Manage Backups.
  3. Click on the choices on the top box to expand or if you want files from a different location, click on C:\. Manage Backups allows you to add or remove any folders on your computer by simply clicking the checkbox next to the folder name to select or deselect the folder in question while using the add another folder button, allows you to add new folders. You can expand folders and select the data folders you wish to backup 
  1. Click OK

  If you decide to remove a folder from the backup

  1. De-select the checkbox of the folder you want to remove from the Backup set.
  2. Click OK

If a folder has been renamed since the last time you accessed the client, you have to check again in order to include it to the Backup set.

NAS drives cannot be added to scheduled backups unless you have purchased an add-on for these drives. If you try to perform this action an error box will inform you that you need to get the necessary subscription for it.

 Click2Backup only stores data folders (documents, music, videos, and pictures). It does not backup entire hard drives, system files or folders, applications, etc.

2.1.2. Settings tab
Schedule Backup

This option allows you to manage the frequency of backups. You can set a backup interval period along with the time of day this backup should occur.

Once your initial backup is complete, you can set your Click2Backup software to run scheduled scans of your files and folders to check for any changes made to the file.

Click2Backup will upload modified files during the scan and save the file as another version.

The scheduled scan can be set to backup once every hour (up to once every 48 hours), between certain times or real time.

To configure your Click2Backup schedule scans:

  1. Click on the Click2Backup icon
  2. Select Manage Backups
  3. Click on the Settings tab
  4. Choose your schedule scan settings – Real time or Scheduled backup

 Selecting real time scans requires the application to be closed before the scan can occur. For example, if you are working on a Word document, Click2Backup won’t be able to back it up until you have saved and closed the file.

Real time scan: .PST – If wish to backup your Outlook .pst file with real time scan,  Click2Backup won’t be able to backup the .PST file until you close Outlook, and if Click2Backup is backing up your .PST file then Outlook will not be able to be opened.

Click2Backup is not a service but an application, therefore it requires you to be logged in during the transfer or scanning of files.

Backup Exceptions

Backup Exceptions allow you to choose which file types or folders you do not want backed up on Click2Backup.

From here you can either select specific file types such as ‘.exe’ and ‘.iso’, or specific folders.

By clicking on “View system exclusions” you can see a list of file types that should not be backed up. These include temporary, system and browser files. These files do not contain any useful information – excluding them means you only back up the things that matter to you.

The excluded files and folders are listed below. Please note this list cannot be changed

Windows excluded files:
File type Examples
Browser cache & settings files Chrome, Firefox, Internet Explorer, Opera and Safari.
Cookies Chrome, Firefox, Internet Explorer, Opera and Safari.
Application data .apmaster, .apversion, .cache, .lrprev, .noindex, .thmx, picasa.ini, settings.sol
Virtual machine files .hdd, .pvm, .vmdk, .vmem
Metadata / thumbnail data .ipmeta, .ithmb, media_db.db, .thm, .thumbnail, .thumbnails, thumbs.db,
Click2Backup specific data .ld, .ldmeta
System settings .exe, desktop.ini, .etl, .lnk
Temporary files .tmp, .chk, C:\Temp folder
Exclusions Row 9 .iso

2.2. Understanding the Click2Backup Status Window

You can check the status of your files through the status window on your Click2Backup software. To check the status of data:

  1. Click on the Click2Backup icon, and then click on Status C2b.Status
  2. Click on the Detailed Status button


The Upload queue represents the number of files currently queued or being uploaded to our data servers.


The Download queue represents the number of files that Click2Backup is currently downloading from the data center to your local computer cache. If you don’t want to store files locally, you can change the settings in the Click2Backup Control Panel, go to the Online Files tab and choose ‘Just store files online…’.

2.3. Click2Backup Settings

The Click2Backup Control Panel is used for the configuration of the Click2Backup Backup and Briefcase settings.

The panel can be found within your Click2Backup desktop software.

  1. Click on the Click2Backup icon
  2. Select Settings and the panel appears


2.3.1. General Tab


2.3.2. Advanced Tab
Integrity Check

Integrity Check allows you to run a health check on your computer. This checks to make sure your files and folders are correctly synced to the cloud.


When you run an Integrity Check the client will compare the files on your system to those on the cloud to ensure they are synced correctly. Once this is complete, Click2Backup will update any files that are not protected in the background.


The Proxy setting allows you to access Click2Backup through a web proxy. You can configure your proxy either through a SOCKS protocol or a Web Proxy. If you choose Web Proxy, the SOCKS server field changes to an IP Address text field.


2.3.3. Bandwidth Tab

You can also configure the amount of bandwidth the client uses for uploading and downloading files to and from the cloud.


2.3.4. Security Tab

Security Settings provide two features; the option of encrypting the contents of your Briefcase and the option of having the client prompt you for a password each time you attempt to start up the client

However, if the Briefcase is disabled, Security Settings will only allow you to change whether you require a password prompt upon login.

By default, it is set to not ask for a password and to launch automatically so that whenever your computer starts the program will run in the background and keep your files secure.


Priorities For Briefcase, to be able to change which files type to upload or download first
Bandwidth Limit how much Bandwidth is used during uploads or downloads
Backup Exclusions Prevent specific file types or folders from being uploaded to the Backup set
LAN Transfers For use in a LAN environment, allows quicker transfers between computers connected on LAN
Proxy For use when a Proxy is used, enter your Proxy settings to allow Click2Backup to talk out??
System Status Click to view the status of Click2Backup servers and any news about possible issues
Briefcase Files Ability to control how files are downloaded from our servers and how they are then stored on your computer
Integrity Check The integrity check will cross-reference all data on the local machine with data on our servers under your account
Turn Briefcase Off Allows you to turn off the Briefcase and only use Backup if required

2.4. Restore Backups - Multiple Files

 The Restore function allows the user to select which files they would like to restore.

Step 1. Click on the Click2Backup icon and select Restore Backups


The user will be directed to the Click2Backup Restore screen that lists all the different devices that have been backed up on the cloud with the most recent ones at the top.


Step 2. By double-clicking on a device they can view the files and folders that have been backed up from this device. Within the restore client, navigate to the files/folders you wish to restore and click the Restore button


Step 3. Restore to the original location if you are restoring to the same computer OR browse for a new destination folder.

If you choose to restore a file that has previously been backed up, you will be presented with the option to restore previous iterations of this to either the original folder or an alternative one.

If there are no previous versions of this file you will only be presented with the option of restoring the single version that is backed up.


Step 4. Click the Restore button.

If the same file exists in the destination folder, before the restoration is complete, you are presented with the option to overwrite the existing file.

Upon completion of a restoration process you will be provided with information on the status of the restoration.


The restoration is completed with the following confirmation message:


In case of a failed restoration, you are provided with the option to view a restore report.


2.5. Restore Backups - Folders

If the user chooses to restore a folder where the original location exists on their system, they will be presented with the option of either restoring the folder to the original folder location or choosing a new folder to restore it to.  If the file that is to be restored already exists, the user can choose to skip the file, keep the newest file or overwrite the existing file on their system.

If the original location does not exist, you will only have the option of choosing a new folder to restore it to.


Upon completion of a restoration process you will be provided with information on the status of the restoration and the option to view a restoration report.

2.5. Restore Backups - Deleted Files

When a file that is selected to be backed up on your computer, is edited or amended, Click2Backup will upload the full file and save the modified file as another version.

Click2Backup keeps up to 30 versions of a file…and you can restore any of these versions at any time using the Restore client which is built-in to the desktop software!

To view your deleted items, click on the Default View button and select Show Deleted Items.


Once enabled, you will see, with gray lettering, the deleted files and folders.


Follow the instructions as described above to restore your deleted files or folders.

3. Web Portal

3.1. Login

Despite the option of accessing the Web Portal via the Tray menu, you can also login from the website by entering your e-mail and password.

3.2. Dashboard

The Dashboard page is the default page shown to you after logging in.


Here you can:

  1. view the recently updated and uploaded files or folders,
  2. view your backup space usage, and
  3. download new versions of the software.

3.3. Backup

3.3.1. Devices

The Backup page shows a list of the various devices linked to the account.


 3.3.2. Folder Options

By double clicking on a device, you will see the folders that are backed up from that device.


To view the files in each folder you can either double-click on the folder or click on the arrow icon to open the menu and select “Open”.


 3.3.3. File Options

You have several options when viewing files in Backup.

By clicking on the arrow icon, a menu appears. Select:

  1. to Download a file locally to your computer
  2. to view a file’s Properties, such as when it was created and last modified or its size.
  3. to Open a file. You can view a file by double clicking on it.

Here, you can view the file’s Properties, the different versions of the file and also select which to download.

3.4. Account Settings

The Account page allows you to view and amend your personal and account details.


3.4.1. Your Details

This page contains your contact and password details, the plan you are currently on, your personal web address, as well as information on how you can close your account.

3.4.2. Applications

On this page you can choose to add plugins to your account to view and edit your files.

3.4.3. Computers

On this page you can view a list of the computers where you have installed the Click2Backup desktop software. To remove access to Click2Backup from any of the computers below, please click on the Remove button. This will not remove files that you’ve backed up with Click2Backup from that computer – if you would like to delete all files backed up from that computer, please do so from the Backup tab.

3.4.4. Software Download

You can download different versions of the client from this page.