FaQ

Useful questions and answers about Backup and Briefcase

Backup

Which Folders Shouldn’t Be Backed Up?

The Click2Backup Backup product gives you the option to backup your important office documents, images, music, videos to the cloud.

However storing every file from your computer to the cloud is not a good idea. This is because many of the files on your computer are specific to that installation, and will not work if they are placed on another machine. Adding unnecessary folders to your backup set will also increase the time it takes to upload your files to the cloud and in some cases, it will stop the files that you wish to upload from getting uploaded.

Below we have written a list of the things you should not back up to the cloud.

Temporary Files

Computers contain folders which store temporary files. These files could be from websites, programs, unsaved office documents etc. The contents of the temporary folder on your computer will constantly modify, with many files being created, updated, and deleted. The problem with backing up this folder is that it will be scanned by Click2Backup, and will mark many files for uploading/updating on each scan. This will greatly increase the total time it takes for you to upload your files to the cloud and the temporary files are essentially inconsequential.

Windows and Mac files

Each Operating System contains their own set of essential system files and folders. As with the temp folder, many items in the operating system folder will also change and be uploaded frequently. To reduce the time it takes to upload content we would suggest not backing up OS files.

Backups using 3rd Party Applications

For example, Mac users have the ability to back up their entire hard drive using Time Machine. However due to the content being backed up using such system files, Click2Backup does not support the backup or storage of other 3rd party backups as they may contain system folders and files.

Program Files

When the software is installed, files are placed in other areas of the computer and some other system files are edited. We suggest that you do not back up program folders and instead back up the install files or folders.

Do make sure the following files on Windows are not backed up:

Windows
  1. “C:\Windows” folder
  2. “C:\Program Files” or “C:\Program Files (x86)”
  3. “C:\Users” or “C:\Documents and Settings” (you can select folders within the User accounts such as My Documents, My Videos, My Pictures, My Music, Favourites etc)
  4. “C:\Users\{username}\AppData”
  5. System settings
  6. System files
  7. “C:\Users\{username}\Ntuser.dat”
  8. Live databases (exchange, SQL, SAGE, etc) – any database that is constantly in use
  9. Your entire hard drive
  10. Backups using other 3rd party applications
  11. Websites

Is There a File Size Limit When Uploading?

Click2Backup does not have a file size limit when uploading files using your desktop software or via FTP, SFTP or Webdav.

However there is a 2GB limit when uploading to your Briefcase via your web portal.

Can I Edit, Delete or Upload Files Online with Click2Backup Backup?

Click2Backup Backup is designed to be a mirror copy of your local computer files. Click2Backup keeps an exact copy of the file(s) online, therefore files cannot be edited, deleted or uploaded online via your web portal.

If you want the ability to edit, move, delete or rename files online, please try Click2Backup Briefcase – our powerful access-anywhere service.

Can I Backup External USB Hard Drives?

You can use Click2Backup Backup with external USB HD as long as they retain the same drive letter (Windows PCs) or mount point (Mac).

As Backup is a mirrored copy of the files/folders you select, you must ensure that the device is attached to your computer when running Click2Backup.

If the device is disconnected whilst Click2Backup is running, then the previously uploaded files will be marked for deletion on your web portal.

Users may, therefore, wish to instead copy their files to their Click2Backup Briefcase and then work from the Briefcase.

Tips when backing up your external USB HD
  1. Ensure that you let the scan complete the process to its full extent before unplugging the device. If you unplug during a scan, then Click2Backup will start deleting your external USB files from your web portal.
  2. If you’re plugging in a different external HD, you need to ensure that the drive letter or mount point is not re-assigned, otherwise Click2Backup will see this as the same drive but with all the data removed and will begin deleting the data from the Backup set stored on the servers.
  3. Ensure that the external HD is attached when running Click2Backup.
  4. It is possible to detach the external HD once Click2Backup has stopped. You must attach the device when starting up Click2Backup.

We do not support the backup of removable or portable media (e.g. pen drives, CDs, DVDs, flash drives, mobile devices, iPods, etc) due to the way the Operating Systems categorizes the devices. Whereas external HD are read by the OS as local hard drives and therefore can be backed up with the Click2Backup software.

Can I Backup my Emails?

Most email clients store the emails in a file or folder.

For Outlook, you will need to back up the local .PST file(s).

If you know where these are, you can simply add the folder to your backup selection.

You will need to ensure you are using the most recent version of the client and that it is set to scheduled, not real time, backup.

You can only back up emails where they are stored on your computer.

If you use Exchange then you will have an .ost file on your local machine and this file cannot be backed up using VSS. Your emails will be stored on the Exchange mail server and will need to be backed up on that machine.

Can I Backup My Exchange or SQL Server?

As Exchange and SQL are live databases, our VSS service used with our software is not compatible to backup these types of databases.

We do not support backup of any live databases (Exchange, SQL, SAGE, etc).

We hope to rectify this in a future release.

For now, if you wish to backup an Exchange or SQL server, we suggest exporting a static file (shadow copy of your database) to a folder, and select this folder for backup. This is a manual process and will require the static file to be copied to the folder if changes are made to the server.

Can I Backup NAS Drives/Network Drives?

It is possible to backup NAS devices with Click2Backup Backup, Pro Suite or Business accounts.

Home customers with Backup will need to purchase the NAS Backup feature for each network drive/NAS device they wish to backup through the Account Settings part of the web portal and then add the folders on the drive to your backup selection.

Business customers are automatically able to add NAS devices to their Backup.

For external USB drives please see our article on backing up external USB drives.

How to Add Folders to Backup

You can amend your backup selection after your initial backup is complete.

It is only possible to select folders for backup and not individual files. If you wish to add individual files for backup, please add the files to a folder or select the root folder.

 Only select data folders (documents, videos, music, etc). Do not select your entire hard drive for backup.

To add a folder to the backup selection:

Method 1
  1. Click on the Click2Backup icon
  2. Select Manage Backups
  3. Expand your C:\ and your Users folder
  4. Find your username
  5. Select the folders you wish to add to backup
  6. Click OK
Method 2
  1. Right click on the folder
  2. Select Click2Backup
  3. Then click “Backup with Click2Backup Backup”

*To review or modify the list of folders for backup, simply click on Manage Backups. Any files removed from your backup selection will be marked as deleted online, and will remain online for 30 days before being permanently removed from our servers.

How to Backup a NAS/Network Drive

Mapping your NAS device

You must ensure that the device is mapped as a letter drive. To map your NAS:

  1. Open an Explorer Window.
  2. Click Map network drive (For Windows 8 users – expand the ribbon in the top right corner near the ‘x’ button or press CTRL + F1, and then click on Map network drive).
  3. Select a letter and browse to the NAS device.
  4. Click Finish.
 

How to Restore Data When Your Computer is Stolen or Lost

With Click2Backup, you can retrieve your cloud data and stop Click2Backup from connecting to that computer. Simply follow these steps:

Step1:  Stop the Connection – Change your password.

  1. Login into your web portal.
  2. Click on the Account Settings tab.
  3. Select Your Details.
  4. Enter your old password.
  5. Enter your new password and confirm.
  6. Click Update Details to reset.

Step 2:  Remove the computer.

  1. Login to your web portal.
  2. Click on Account Settings and select Computers.
  3. Click Remove on the computer you wish for Click2Backup to stop connecting to and click OK on the pop-up window that will appear.

Both of the above will stop Click2Backup from connecting with your computer

Step 3: Restore Files.

  1. Click on Account Settings and select Software Download, then click on Restore Client.
  2. Once installed and the installation process is complete, use the restore client to restore your files.

Alternatively, you can download individual files from your web portal.

How to Stop Backup of a Folder

You can amend your backup selection after your initial backup is complete.

 It is only possible to deselect folders for backup and not individual files. If you wish to stop individual files for backup, you may need to create a folder and place the files within or deselect the entire root folder.

To stop a folder from being backed up:

Method 1
  1. Click on the Click2Backup icon
  2. Select Manage Backups
  3. Expand your C:\and your Users folder
  4. Find your username
  5. Deselect the folders you wish to stop from backup
  6. Click OK

Click2Backup will now mark the folder and its content for deletion in your web portal.

To review or modify the list of folders you backup, simply click Click2Backup Manage Backups.

Any files removed from your backup selection will be marked as deleted online, and will be held for for 30 days before being permanently removed from our servers.

Click2Backup Terminology: Re-queued, Aborted and Deleting

When transferring data, the status window may show the following terminology:

Re-queuing files

If a file cannot be uploaded for any particular reason, the file gets re-queued and will be re-attempted when Click2Backup reaches the end of the upload queue. It is recommended to set the backup to scheduled rather than realtime – if you have the realtime scan set, every time a file is changed, it is re-queued to be uploaded, and in effect won’t be able to ever be completed because it is always being changed.

Aborting files

If the file has already been uploaded because it exists in another folder, it doesn’t need to be uploaded again. You may have since unticked a folder to be backed up, you may have moved a folder that was previously selected to be backed up, or the particular file exists within another folder that has already been backed up.

Deleting files

If you have recently reinstalled Click2Backup, then a new backup set has been created on our servers for your computer. This means that the software will scan through all the files and folders you selected to be backed up, and create file and folder place holders, ready to be populated with the file data.

When the software attempts to re-upload files that already exist on our servers, this is detected by our de – duplication technology – and instead of uploading the files from your computer, it copies the files already backed up, and ‘deletes’ the newly-made file place holders.

If you recently unselected a Parent folder and selected the sub-folders individually to be backed up, then Click2Backup will need to reconfigure the way it stores the files in your Backup.

You may see a lot of files being deleted in your Detailed Status, however this is where Click2Backup is simply removing the old file place holders, and recreating them according to the new backup selections you have made.

Click2Backup can’t simply ‘move’ the file place holders – it needs to first delete, then recreate the files in the new folder, and due to the de-duplication, all the files won’t need to be re-uploaded from your computer, so it’s a quick process.

Click2Backup Terminology: De-Duplication

Click2Backup gives each file a hash which is essentially its own fingerprint. When you select a file or folder to back up, the software searches for files which have the same fingerprint or hash, and if it already exists on our servers, it will copy the file instead of getting the Click2Backup software to upload the file again. Even after you have deleted files and folders, they remain on our servers for 30 days, and only after this time are they permanently removed. Using this technology (de-duplication), we prevent customers from having to upload entire files and folders they may have previously uploaded to our servers.

Playing Music Files in the Web Portal using Music Browser

The Click2Backup web portal’s music browser only plays MP3s, with no DRM.

The file list in the player is generated by the music files’ ID3v2 (metadata) tags so you must ensure your music files have this set up correctly.

Please be aware that iTunes defaults to storing information about your songs in a different way so you will need to change the settings.

More information about this can be found on Apple’s site.

Briefcase

Why does Briefcase Show the Wrong Size?

The properties of Click2Backup Briefcase always mirror the local drive used as the cache, so you know how much space you have available for storing files locally.

You can see the actual space allowed for your briefcase in the Account Settings section of the web portal. From here you can see the amount of used space and the total amount of free space.

If you are running out of local hard drive space, please see our article on using Briefcase with limited hard disk space.

Using Briefcase with Limited Hard drive Space

If your hard drive space is limited or running out, it is recommended to select Just store my files online which will store files copied to your Click2Backup Briefcase automatically. This will stop new files added by other machines being downloaded to your computer.

You can also manually choose which files to store on your computer from within your desktop Briefcase.

To clear the cache on your computer, go to your Briefcase and select all the files, then:

  1. Right click the selection.
  2. Go to the Click2Backup option.
  3. Select Do not keep a copy on my computer.

Any files in the Briefcase that have been fully uploaded will be reduced to 0 or 1KB in size with grey icons; these will link to the actual file which is kept online only. To view these files you must download them on an “as needed” basis.

 Ιf you drag and drop or copy & paste files to the Briefcase using your OS, the files are automatically added to the local cache on your hard drive, regardless of your settings.

What are .ld (Online) Files in the Briefcase?

The grey .ld files are files that are stored online-only and can be downloaded to your computer when required in order to save local hard disk space.

To use all your storage space without using up your local hard drive, convert all your files into online files.

Can I Use Click2Backup Briefcase to Store my Adobe Lightroom Catalog?

Customers who wish to use Click2Backup Briefcase to store their Lightroom catalog receive the following error:

‘Lightroom cannot launch with this catalog. It is either on a network volume or on a volume on which Lightroom cannot save changes.’

Currently Adobe themselves do not recommend using any network device to store your Adobe Lightroom catalog.

Due to this, it is not possible to store your catalog using Click2Backup briefcase.

For more information, please go to: http://helpx.adobe.com/lightroom/kb/catalog-faq-lightroom.html

How to Restore Data When Your Computer is Stolen or Lost

With Click2Backup, you can retrieve your cloud data and stop Click2Backup from connecting to that computer.

Simply follow these steps:

Step 1: Stop Connection – Change your password

  1. Login into your web portal.
  2. Click on the Account Settings tab.
  3. Select Your Details.
  4. Enter your old password.
  5. Enter your new password and confirm.
  6. Click Update Details to reset.

Step 2: Remove the computer

  1. Login to your web portal.
  2. Click on Account Settings and select Computers.
  3. Click Remove on the computer you wish for Click2Backup to stop having a connection to and click OK on the pop-up window.

Both of the above will stop Click2Backup from connecting with your computer.

Step 3: Restore Files

  1. Click on the Briefcase tab
  2. select the file(s)
  3. right click the icon and select Download.

Alternatively, you can install Click2Backup onto a new computer, and all files within the Briefcase will be downloaded there.

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